Purchase Terms

1. Your Order and These Terms

Infrared Security, LLC provides the training access described in your order. Review the offering, included courses, format, estimated duration, learner-seat quantity, price, and access term before paying. Your order confirmation identifies your purchase and the policy version accepted with it.

These terms apply to self-service purchases of training hosted by Infrared. An applicable agreement signed by Infrared and the customer may provide different terms and governs to the extent it expressly does so. These terms do not amend or replace that agreement. A purchase order or uploaded document does not by itself amend the agreed training terms; any proposed change requires written agreement by an authorized Infrared representative, subject to applicable law.

2. Courses, Learning Paths, and Full Suites

An individual course provides access to that course. A learning path provides access to its defined course list. A full suite provides access to the collection identified in its description. Products can contain overlapping courses; buying overlapping products does not create additional content or automatically combine their seat pools.

Newly released courses that belong to a full suite join active subscriptions to that suite. A learning path keeps its defined list unless a new course is specifically designated as part of that path. Full-suite access does not include unrelated services or products. Embedded microLesson libraries, consulting, or other separately licensed products are included only when the order expressly includes them.

3. Access Terms and Renewals

A new purchase provides one year of access beginning when payment is successfully completed, as verified by the payment provider. Subscription days use the purchaser’s time zone recorded for that purchase. Access remains valid through the calendar day before the anniversary date and ends at midnight as the anniversary date begins. For example, access purchased on November 5 remains valid through November 4 of the following year. Assigning a seat later does not move its expiration. Additional seats receive a separate full-year term from their purchase; they are not prorated. Unassigned seats do not automatically carry into another term.

A comparable renewal arranged before the current subscription ends begins at that subscription’s end, as recorded in the renewal order. A purchase is not treated as a renewal merely because it includes similar training; the applicable order identifies the term.

We do not automatically renew subscriptions or automatically charge your payment method. Company managers choose which learners receive next-term seats; renewal does not automatically assign seats to everyone on the roster. Renewal alone does not reset completed training, due dates, or certificates. Company administrators can review learners in bulk, carry forward selected learners and courses, and choose to keep progress or plan fresh starts for selected learners and courses. A fresh start runs only after the next term begins and only if the exact learners, courses and start date were explicitly confirmed in advance. Other course resets require Infrared approval. Original saved certificates, completion records and scores must be preserved before any reset. A preservation failure or conflicting activity stops the reset for review. Due dates are separate from access expiration and do not reset automatically.

4. Named Learner Seats and Company Management

An individual purchase provides one learner seat per selected offering for the purchaser. A company purchase provides the stated number of named learner seats for each offering. A seat assigned to a suite or path permits that learner to access the included courses within the subscription term. Each seat is for an identified learner, rather than a shared or concurrent-use login. Assigning training consumes the applicable seat even if the learner has not opened it. Seat consumption and eligibility for an approved refund are separate questions under the Refund Policy.

Company managers can add learners, assign purchased training, set optional due dates, review company-provided training and turn company training access off or restore it within a valid term. They cannot delete learner accounts, merge accounts, transfer historical records, or reclaim consumed licenses. Infrared assigns additional administrator, coordinator, team-manager and read-only roles within their authorized scope. A course due date is a training deadline; it does not extend subscription access. Manager, coordinator, or reporting authority alone does not consume a learner seat. Training assigned to a manager consumes a seat in the same way as training assigned to another learner.

Suspending a learner, removing a roster entry, or leaving a company does not automatically release a consumed seat. License removal, transfers, credits, refunds, account reconciliation, and user deletion require authorized Infrared review.

5. Company Identity and Purchasing Authority

You must be authorized to purchase for your company. Purchases by an authorized existing company buyer remain attached to that buyer’s assigned company. A company name or email domain alone does not establish access to another company’s learners, licenses, or records.

An established company name cannot be changed through checkout. Contact Infrared to correct the name, replace an authorized manager, resolve ambiguous membership, or reconcile accounts. Company-funded learners request purchases through their company’s authorized purchaser.

6. Pricing, Payment, and Confirmation

The price, currency, selected quantities, and any tax collected are shown before payment. Review the final amount, including any disclosed volume pricing, before authorizing the purchase. A course’s estimated duration does not by itself determine its price.

Payment details are collected by the payment provider. Training is activated after payment verification and order fulfillment. Returning from a payment page does not itself confirm fulfillment. If a payment appears incomplete, contact Purchase Help with the order reference before placing another order.

An order may require additional verification or sales review before payment or fulfillment. Invoice or separately arranged payment terms apply only when agreed for that order.

7. Delivery and Technical Requirements

Training is delivered online. Review the published technical requirements, supported devices, course format, and accessibility information before purchasing. Course-time estimates are approximate and depend on the learner and the included activities.

A standard LMS purchase provides hosted access; it does not include downloadable SCORM packages, source files, customer-hosting rights, translation, customization, or live instruction unless expressly included in a separate written agreement. Any authorized course download remains subject to its stated license. Retaining a completion certificate or personal learning record does not authorize retaining or redistributing the training content.

If training does not become available after a verified purchase, or an access or accessibility problem prevents its use, contact Purchase Help. We will investigate the affected order and discuss an appropriate remedy consistent with the applicable agreement, Refund Policy, and mandatory rights.

8. Training License, Ownership, and Permitted Use

For the purchased access term and subject to these terms, Infrared grants the licensed learner a limited, non-exclusive right to access and use the purchased training for personal learning or, for company-funded training, the company’s internal training purposes. Purchasing access does not transfer ownership of the courses, videos, exercises, documentation, trademarks, or other training materials. Infrared and its licensors retain their respective intellectual property rights, including rights in course improvements and updates.

Access is for the licensed learners. Do not share credentials, resell, redistribute, publish, sublicense, remove proprietary notices from, or adapt the training for distribution without written authorization, except to the extent applicable law permits otherwise. Third-party tools, open-source components, or exercise code expressly supplied under separate license terms remain governed by those terms. This restriction does not prohibit the exercises or uses expressly authorized within a course.

Use security exercises only in systems and environments you own or have permission to test. Follow the instructions and safety boundaries of the course. Purchasing training does not authorize testing Infrared’s production systems or another party’s systems.

Training is educational. Completion does not guarantee compliance, employment, prevention of a security incident, or an independently accredited professional credential. A completion certificate is not a claim of external accreditation unless the offering expressly states one.

9. Account Security and Acceptable Use

Keep your account details accurate and your credentials private. Promptly report suspected unauthorized access through the published support channel. Company administrators must assign training only within their authorized company and team scope and protect learner information they can access.

Do not bypass access controls, impersonate another learner, interfere with service operation, or upload malicious content. Course demonstrations involving vulnerable code are permitted only in the environments and within the boundaries expressly authorized for those exercises.

10. Certificates, History, and Account Retention

Each course defines its completion requirements. A completion certificate records the learning hours and achievement; it does not extend access or claim external accreditation. Retained original certificates, completion records and scores are preserved before a course is deliberately restarted. Certificates are retained for as long as the learner account is retained, including while any assigned active subscription protects that account.

Learner accounts without assigned active or confirmed scheduled access normally become eligible for retention review twelve months after the last assigned subscription ends. An account that has never had a subscription is reviewed based on its account-activity history. Inactivity review applies to user accounts, not automatic deletion of a company or its purchase records. Authorized company administrators remain protected while administering paid active or scheduled company training. A roster entry by itself does not preserve an account indefinitely.

Reaching a retention-review date does not automatically delete an account. Automation places eligible accounts in an Infrared review queue. Actual deletion always requires separate manual approval by an Infrared administrator. Account holders and authorized company contacts may request further retention; Infrared must approve any hold or extension. An unassigned company renewal does not automatically allocate a learner seat or protect every former learner indefinitely.

An authorized company administrator may turn off company-funded training access without deleting the learner’s account, completion history, or certificates or reclaiming a consumed seat. Other company-funded or separately purchased access is considered separately. Turning off access does not extend the subscription. An approved retention hold concerns records and does not itself extend training access. Infrared reviews holds and applicable obligations before approving removal of records or account deletion. Learners and authorized company contacts may request removal or further retention through the LMS Data Privacy page or by contacting Infrared.

Learners may receive notices about their own access and, where enabled, account-retention review. Company contacts receive only information about company-funded training within their company or team scope. They cannot see later personal purchases or another employer’s training. Download certificates you wish to keep independently before an account is approved for deletion.

Accounting and purchase records may be retained separately as needed for business, tax, legal, and other recordkeeping requirements. Access to retained financial records remains restricted. Backup copies follow the separate backup rotation and recovery procedures; deletion decisions must be reconciled before restored accounts are reopened. Retention holds and legal obligations can require records to be kept longer.

11. Refunds, Cancellations, and Payment Concerns

The Refund Policy accepted with your order applies, subject to rights that cannot lawfully be excluded. Contact Purchase Help if a charge, product, or access provision appears incorrect. Declining to renew prevents a new purchase; it does not by itself create a refund for the current term.

Nothing in these terms requires you to waive a statutory remedy or the right to contact your payment provider or bank. We encourage you to contact us promptly so we can investigate and avoid duplicate payments or reimbursements.

12. Support and Privacy

Use Purchases & Refunds or Purchase Help in the LMS and provide your order reference, the affected offering, and a short description of the problem. If you cannot sign in, use the contact page at https://www.infraredsecurity.com/contact or email rebecca@infraredsecurity.com. Do not send full payment-card numbers, CVC/CVV codes, bank credentials, passwords, or sensitive course data in a support message.

The website Privacy Policy at https://www.infraredsecurity.com/privacy-policy and the LMS Data Privacy information at https://training.infraredsecurity.com/admin/tool/dataprivacy/summary.php explain information handling and privacy-request options. Order, acknowledgment, access, completion, and support records may be used to provide the service, investigate problems, and respond to payment disputes, consistent with applicable law and the published records policies.

Provide only information you are authorized to share and that is needed for training administration or support. Do not upload production credentials, unrelated customer records, or confidential employer materials into exercises or support messages. The training license does not transfer ownership of customer-provided business materials; handling of personal information is addressed by the Privacy Policy and any applicable separate data-processing agreement.

13. Updates, Existing Agreements, and Legal Rights

We may correct or update training materials. Updates do not retroactively replace the purchase terms or refund policy accepted for your order. Material changes to purchased access require appropriate notice and treatment under the applicable agreement and law.

New releases included with full-suite access are addressed in the offering rules above. No fixed release schedule, translation entitlement, custom development commitment, service-level guarantee, or post-expiration transition period is included unless expressly agreed in writing.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Mandatory consumer protections apply where required.

14. Company Evaluations

Company evaluations require an approved request. The standard evaluation provides up to three evaluation accounts in total, including the manager, and fourteen days of evaluation access beginning on activation. Its included training is identified in the evaluation invitation or workspace. Evaluation access is not a paid learner seat and does not provide official completion certificates. Approval does not authorize a payment, automatic renewal or automatic conversion to a paid subscription. Any extension or paid conversion requires a separate approved action.