Account & Certificate Retention

Each course defines its completion requirements. A completion certificate records the learning hours and achievement; it does not extend access or claim external accreditation. Retained original certificates, completion records and scores are preserved before a course is deliberately restarted. Certificates are retained for as long as the learner account is retained, including while any assigned active subscription protects that account.

Learner accounts without assigned active or confirmed scheduled access normally become eligible for retention review twelve months after the last assigned subscription ends. An account that has never had a subscription is reviewed based on its account-activity history. Inactivity review applies to user accounts, not automatic deletion of a company or its purchase records. Authorized company administrators remain protected while administering paid active or scheduled company training. A roster entry by itself does not preserve an account indefinitely.

Reaching a retention-review date does not automatically delete an account. Automation places eligible accounts in an Infrared review queue. Actual deletion always requires separate manual approval by an Infrared administrator. Account holders and authorized company contacts may request further retention; Infrared must approve any hold or extension. An unassigned company renewal does not automatically allocate a learner seat or protect every former learner indefinitely.

An authorized company administrator may turn off company-funded training access without deleting the learner’s account, completion history, or certificates or reclaiming a consumed seat. Other company-funded or separately purchased access is considered separately. Turning off access does not extend the subscription. An approved retention hold concerns records and does not itself extend training access. Infrared reviews holds and applicable obligations before approving removal of records or account deletion. Learners and authorized company contacts may request removal or further retention through the LMS Data Privacy page or by contacting Infrared.

Learners may receive notices about their own access and, where enabled, account-retention review. Company contacts receive only information about company-funded training within their company or team scope. They cannot see later personal purchases or another employer’s training. Download certificates you wish to keep independently before an account is approved for deletion.

Accounting and purchase records may be retained separately as needed for business, tax, legal, and other recordkeeping requirements. Access to retained financial records remains restricted. Backup copies follow the separate backup rotation and recovery procedures; deletion decisions must be reconciled before restored accounts are reopened. Retention holds and legal obligations can require records to be kept longer.